Privacy Policy

1. Information We Collect

We may collect personal information including:

• Name
• Email address
• Telephone number
• Company or organisation name
• Job title
• Information provided through contact or enquiry forms
• Consultation and booking information
• Communications with BizIT Solutions
• Information required to provide IT, consulting or support services
• Billing and business administration information
• Website usage and technical information, such as IP address, browser type, device information and pages visited

We generally do not seek to collect sensitive personal information unless it is reasonably necessary for a particular service or you provide it to us voluntarily.

2. How We Collect Information

We may collect personal information when you:

• Contact us through our website
• Submit an enquiry
• Book a consultation
• Contact us by email or telephone
• Become a customer or business partner
• Request IT support or consulting services
• Subscribe to communications
• Interact with our website or online services

We may also receive information from authorised representatives, business partners, service providers or other sources where permitted by law.

3. How We Use Personal Information

We may use personal information to:

• Respond to enquiries
• Provide IT managed services, consulting and technology solutions
• Arrange consultations and meetings
• Deliver customer support
• Manage customer and business relationships
• Prepare proposals, quotations and agreements
• Process billing and administrative activities
• Improve our services and website
• Maintain the security and reliability of our systems
• Communicate service updates and relevant business information
• Meet legal, regulatory and contractual obligations

We will not sell personal information.

4. Website Analytics and Cookies

The BizIT Solutions website may use cookies and similar technologies to improve website functionality, understand website usage and measure performance.

We use services such as Google Analytics to collect aggregated information about website visits and interactions.

Analytics information may include device type, browser information, approximate location, pages visited and interaction information.

You can control or disable cookies through your browser settings. Some website functionality may operate differently if cookies are disabled.

5. Microsoft Bookings and Third-Party Services

BizIT Solutions uses third-party technology providers to operate parts of our business and website.

These may include:

• Microsoft 365
• Microsoft Bookings
• Google Analytics
• Website hosting providers
• Cloud and infrastructure providers
• Email and communication platforms
• Business administration and security providers

When you use a third-party service, your information may also be handled according to that provider's privacy terms and policies.

We only provide service providers with information reasonably necessary for them to perform their functions.

6. Disclosure of Personal Information

We may disclose personal information to:

• Employees and authorised personnel
• Contractors and consultants supporting our services
• Cloud, hosting and technology providers
• Professional advisers
• Business partners where necessary to provide an agreed service
• Government authorities or regulators where required by law

We do not disclose personal information for unrelated purposes unless you have consented or the disclosure is otherwise permitted or required by law.

7. Overseas Processing and Global Delivery

BizIT Solutions operates using a global service delivery model.

Some technology providers, contractors or delivery partners may process, access or store information outside Australia.

The location may vary depending on the provider, platform and services being delivered.

Where applicable, BizIT Solutions takes reasonable steps to ensure that overseas recipients handle personal information appropriately and in accordance with applicable privacy requirements.

Where specific overseas locations are known and it is practicable and legally required to identify them, BizIT Solutions will provide that information.

8. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Interference
• Modification
• Unauthorised disclosure

These measures may include access controls, authentication, secure cloud services, system monitoring, security controls and appropriate internal procedures.

No internet-based system can be guaranteed to be completely secure, but we work to reduce privacy and cybersecurity risks using reasonable safeguards.

9. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, business requirements, contractual obligations or legal requirements.

When information is no longer required, we may securely delete, destroy or de-identify it where appropriate.

10. Access and Correction

You may request access to personal information that BizIT Solutions holds about you.

You may also ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact:

BizIT Solutions
Email: info@bizitsolutions.com.au

We may need to verify your identity before providing access to personal information.

11. Direct Marketing

From time to time, we may send information about BizIT Solutions services, technology updates or relevant business information where permitted.

You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Opting out of marketing will not prevent us from sending communications necessary to provide services you have requested.

12. Privacy Complaints

If you have a question, concern or complaint about how BizIT Solutions has handled your personal information, please contact us.

Email: info@bizitsolutions.com.au
Website: bizitsolutions.com.au/contact/

We will review privacy complaints and aim to respond within a reasonable timeframe.

Where the Privacy Act applies and you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).

13. Third-Party Websites

Our website may contain links to third-party websites or services.

BizIT Solutions is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, business practices or legal obligations change.

The latest version will be published on the BizIT Solutions website with the date it was last updated.

15. Contact Us

For privacy questions, access or correction requests, or privacy complaints, contact:

BizIT Solutions
Email: info@bizitsolutions.com.au
Website: bizitsolutions.com.au